1. Scope of the policy
This policy applies to purchases via the Sana platform: courses, lesson packages, and subscriptions — unless the program description states otherwise.
Refund policy
Refund policy Sana
Clear conditions for requesting a refund or cancellation
We aim for transparency in our refund policy. Details vary by program type — review the conditions at purchase or contact us for special cases.
2. Refund conditions
• A refund request may be accepted within a set period from the purchase date if the program has not been fully used.
• A partial refund may apply if lessons or content were used in part — according to the program policy.
• Custom or discounted programs may be subject to special conditions.
3. How to submit a request
Contact us via the “Contact us” page with the order number, program type, and reason for the request. Keep proof of payment if available.
4. Processing time
We review the request and respond within a set number of business days. Once approved, amounts are returned via the appropriate channel within the timeframe stated in the order confirmation.
Have a question?
Our team can help with questions about these terms or how to use the platform.