Transparency in how we collect, use, and protect data
At Sana we are committed to protecting your privacy and personal data. This policy briefly explains what we collect, why, how we protect it, and your choices. By using the platform you acknowledge that you have read this policy.
To request deletion of your account, correction of your data, or access to it, email us at the privacy address above from the same email registered on your account, mentioning “Privacy request” and the request type (delete / correct / access). We respond within a maximum of 30 business days unless the law requires a longer period. We may retain limited data when retention is legally required (such as payment records).
Transparency in how we collect, use, and protect data
We may collect identity and contact details you provide at registration (e.g. name, email, phone), account and role information (teacher, student, etc.), enrollment and payment data for paid services, basic usage logs to improve and secure the service, and technical data such as IP address and browser type for operations and security.
We use your data to run the platform, manage your account, deliver training programs and certificates when earned, process payments and requests, send important service-related notices, respond to inquiries, and improve user experience and security. We do not send unsolicited marketing without a legal basis or consent where required.
We apply appropriate security measures (such as encryption in transit where applicable and internal access controls) to reduce unauthorized access risks. We retain data only as long as needed for the purposes described or to meet legal obligations, then delete or anonymize it according to our internal policies.
We do not sell your personal data. We may use trusted providers (e.g. hosting, payment processing, email) bound by confidentiality and limited to what is necessary. We may disclose information if required by law or a valid legal request.
Depending on applicable law, you may have the right to access, correct, delete, restrict, or object to certain processing of your data. Contact us through official support channels to exercise these rights; we will respond within reasonable timeframes.
We use cookies and session storage where needed to operate the site, sign you in, remember some preferences, and analyze aggregate usage to improve performance. You can adjust your browser to refuse cookies; some features may not work fully.
We may update this policy to reflect changes in our services or the law. The updated version will appear on this page; we encourage you to review it periodically. Continued use after updates means you acknowledge the revised policy unless we state otherwise.
Contact us for any question about your data or your rights.
