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Support Center

We Are Here to Help You

Whether you are a student, parent, or teacher — the Sana team is ready to respond during business hours (Saudi Arabia and Egypt).

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Reply within 24 hours Your data is protected Support for Saudi Arabia and Egypt
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Choose Your Contact Method

Multiple channels — choose what works best for you. Official email is on the platform domain.

مقرّنا في الرياض — نخدم العائلات في السعودية ومصر عن بُعد. الهاتف وواتساب عبر رقم سعودي في أوقات العمل (توقيت GMT+3).

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What Type of Inquiry Is This?

Choose the closest category — so we can route your message to the right team.

Send Your Message

Fill out the form and a member of our team will get back to you as soon as possible.

What Can You Expect?

Full transparency — unified support hours in Saudi Arabia time (GMT+3).

متوسط الرد خلال 24 ساعة لبريد النموذج — واتساب أسرع في أوقات العمل.
أوقات الدعم 9 ص – 9 م الأحد – الخميس — توقيت السعودية (GMT+3).
أيام العمل الأحد – الخميس دعم محدود في عطلة نهاية الأسبوع.
قنوات الدعم 3+ قنوات بريد، نموذج تواصل، واتساب/هاتف عند التفعيل.

Quick Help

Instant answers to the most common questions — before contacting support.

Browse courses, choose the one that fits, and click "Enroll Now." You can create a free account or sign in if you already have one.
After completing the course requirements (attendance, tests, assignments), your digital certificate is issued automatically — verifiable via a unique link.
From the sign-in page, click "Forgot Password," enter your email, and follow the link sent to you.
From the course or teacher page, you can book a session or send a message through the platform — or contact support for help.

FAQ

Our Location on the Map

Headquarters in Riyadh — remote support and learning for Saudi Arabia and Egypt.

Sana

الرياض، المملكة العربية السعودية
Visits by appointment only — registration and support are handled online.
everyday 24 hours (توقيت السعودية (GMT+3))
info@sanaedu.com

Still Need Help?

Our team is ready — feel free to reach out in whatever way works best for you.

Send a Message