Teacher Onboarding Policy
For applicants joining the platform
Information confidentiality
The teacher commits to maintaining the confidentiality of information they access while working with the platform, including but not limited to:
- Student and parent data.
- Phone numbers, email addresses, or contact methods.
- Plan pricing and offers.
- Curricula, files, recordings, and teaching materials.
- Session management methods and the booking system.
- Data of other teachers or the administration team.
Communication through official channels
The teacher commits not to communicate with any student or parent outside the platform's official channels, except with written approval from administration. The following is prohibited:
- Sharing a personal phone number with a student or parent.
- Communicating via WhatsApp or personal accounts outside the platform.
- Agreeing to private sessions outside the platform.
- Redirecting a student to another platform or center.
- Requesting payment or booking outside the platform system.
Non-solicitation of students
Students and parents whom the teacher interacts with through the platform are clients of the platform. The teacher commits not to solicit them for direct dealings outside the platform — during employment or afterward as agreed upon at contracting.
- Offering a lower price outside the platform.
- Persuading a parent to cancel their subscription.
- Offering private sessions to the same student after meeting them through the platform.
- Using student data for personal marketing.
Ownership of educational materials
Materials prepared or used within the platform are considered the property of the platform unless otherwise agreed in writing, including presentations, tests, plans, and videos.
Protection of student data
The teacher commits to keeping student data confidential and using it only to deliver services within the platform. Retaining student data after employment ends or sharing it with any party is prohibited.
Professional conduct
The teacher commits to the following:
- Attending sessions on time.
- Using professional and respectful language.
- Not requesting payments directly from a student or parent.
- Following the designated curriculum plan.
- Not recording or publishing sessions except with official permission.
Use of the platform name
The platform name or logo may not be used in personal advertising without written approval, and official representation may not be claimed outside the scope of assigned duties.
Penalties
In case of any violation, the platform may take actions including warning, temporary suspension, termination of cooperation, or appropriate legal action.